Technology

Customer experience is the focal point of a successful business strategy. Everything a brand thinks, plans, and aims for is focused on delivering fresh, out of the box products/services to their customers without having to compromise on effectiveness, cost, and well, a lot of other factors. On the same note, customers don’t want excellence to […]

Mobile app development has come a long way so far that a layman can no longer imagine their life without apps. There are over 6 billion smartphone users around the world. Add to that the fact that about 45% of the users open an app over 10 times a day. And what does mobile app

Data is already the heartbeat of decision-making, and in 2025, the businesses that leverage the numbers will thrive; those who don’t might struggle keeping up with the fleet-footed market. Because time isn’t stopping for anyone. Data analytics services for businesses are no longer just a concept or a trend instead, they are the fuel for

2025 marks the year of reinvention in the customer service field with the outdated call centers becoming a thing of the past, for good. It is time to watch the cloud contact center software replace the traditional methods. Cloud contact center solutions are expected to help businesses with more consistent, scalable, and not to forget

Conversational bots have redefined customer service – and have introduced a fresh wave of comfort to navigating discomforts. Today, customers can reach out to a business at 2 AM and receive the accurate response to the inquiry or complaint promptly. No waiting, no feeding more rage against the concern. If this seems like magic, we

The voice bot technology has made the headlines for its power-packed ability to interact; and businesses have leveraged that too. Voice bots provide customers with the guidance to purchase products or service; helping them with their queries in a seamless way. This has the potential to drive the sales up to 80% growth.  Wondering how?

In modern society, the power generation poses no less than a backbone (think of the energy on which homes, infrastructure, and industries sustain). However, there’s more to it; there’s a lot that happens behind the scenes. It is a challenge to ensure the interrupted functions of power plants especially with the consideration of their maintenance.

Artificial intelligence has changed the way humans work and businesses operate. It has changed the face of the contact center world, too. The customer service space is no longer a bustling bay, clad with the unstoppable sound of phones and agents handling calls. Juggling multiple tasks from addressing the minutest customer query to resolving a